At NAIWOR LIMITED, we strive to provide reliable and efficient delivery services, along with a hassle-free returns process. Please read below for details on our delivery and returns policies.

Delivery Policy

1. Delivery Locations
   We deliver across the United Kingdom. At this time, we do not offer international shipping.
2. Delivery Times
   • Standard delivery typically takes 3–7 working days from the date of dispatch.
   • Delivery times may vary due to external factors such as weather or courier delays.
   • You will receive a tracking number once your order has been dispatched.
3. Delivery Costs
   • Delivery costs are calculated at checkout based on the size and weight of your order.
   • Free standard delivery may be offered for orders over a specific value (as stated on our website).
4. Missed or Failed Deliveries
   If a delivery attempt fails due to an incorrect address or missed collection, you may be responsible for rescheduling fees or additional delivery charges.
5. Damaged or Missing Items
   If your order arrives damaged or incomplete, please contact us at hello@naiwor.co.uk within 7 days of delivery. Provide your order number, photos of the issue, and a description, and we will resolve the matter promptly.

Returns Policy

1. Eligibility for Returns
   • Items must be returned within 30 days of delivery.
   • Products must be unused, in their original condition, and include all packaging and accessories.
   • Proof of purchase is required for all returns.
2. Non-Returnable Items
   • Used, damaged, or altered items are not eligible for return.
   • Custom or personalized products cannot be returned unless faulty or damaged.
3. Faulty or Damaged Items
   If your product is faulty or damaged on arrival, contact us at hello@naiwor.co.uk within 7 days of receiving the item. Provide photos and details of the issue. We will arrange for a replacement, refund, or repair.
4. How to Return an Item
   • Contact us at hello@naiwor.co.uk to request a return authorization.
   • Once approved, you will receive instructions on how to return your item.
   • Customers are responsible for return shipping costs unless the item is faulty or damaged.
5. Refunds
   • Refunds will be issued within 14 days of receiving and inspecting the returned item.
   • Refunds will be processed to the original payment method.
   • Shipping fees are non-refundable unless the return is due to our error.
6. Exchanges
   • We do not offer direct exchanges. If you wish to exchange an item, please return the original and place a new order.

Contact Us

For questions about delivery or returns, feel free to contact us at:
Email: hello@naiwor.co.uk 
Address: Flat 18 Aquarius Court, 16 Zodiac Close, Edgware, United Kingdom, HA8 5FL
Company No: 16178058